Privacy Policy

Effective Date: February 11, 2026

1. Introduction

TRUESIP USA LLC ("TRUESIP," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect information in connection with our wholesale voice termination services.

2. Information We Collect

In providing our wholesale services, we may collect:

  • Account Information: Company name, contact details, billing information, and regulatory documentation
  • Traffic Data: Call detail records (CDRs), routing information, and network performance metrics
  • Technical Information: IP addresses, SIP headers, codec information, and interconnection details
  • Communications: Email correspondence, support tickets, and NOC interactions

3. How We Use Information

We use collected information to:

  • Provide and maintain wholesale voice services
  • Process billing and payments
  • Monitor network quality and performance
  • Detect and prevent fraud and abuse
  • Comply with legal and regulatory obligations
  • Respond to customer support requests
  • Improve our services and operations

4. Information Sharing

We may share information with:

  • Service Providers: Third-party vendors who assist in service delivery
  • Regulatory Authorities: When required by law or to comply with legal processes
  • Law Enforcement: In response to valid legal requests or to protect against fraud
  • Business Partners: Upstream and downstream carriers as necessary for service delivery

We do not sell customer information to third parties.

5. Data Retention

We retain call detail records and traffic data as required by applicable regulations and for operational purposes. Account information is retained for the duration of the business relationship and as required by law thereafter.

6. Security

We implement technical and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

7. Your Rights

You may request access to, correction of, or deletion of your information where permitted by law. Contact our NOC at [email protected] to exercise these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through our website.

9. Contact Us

For privacy-related questions or concerns, contact:
TRUESIP USA LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
Email: [email protected]